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WEB HOSTING TOOLS

Polyspaston
Software

HostDirector - Full Details

This page gives a list of the main features in HostDirector. To understand everything on offer we suggest you download the manual (below) and view the demo.

Order Stage

• Whois script works with any Domain Name extension.
• Clients can select to register a new Domain Name or transfer an existing name to your server.
• Domain Name registration length can be specified by admin user (between 1 and 10 years).
• Client can order hosting packages to go with their Domain Name. Packages can be billed monthly, quarterly or annually with an optional set-up fee.
• Ability for you to offer free Domain Names, special offers and discounts.
• Client can order extra services. Like hosting packages these extras can be billed monthly, quarterly or annually with an optional set-up fee. You can specify as many groups of extra services as you want.
• Existing clients can log-in when ordering and add new products to their account.
• New clients can register for an account when ordering.
• You can charge different rates of tax for customers from different countries. By default all customers in the EU will be charged 17.5% VAT.
• There are six payment options:
  • Worldpay (both standard payments and FuturePay)
  • PayPal (both standard payments and recurring billing)
  • NoChex (non-recurring payments only)
  • Bank Pass (non-recurring payments only)
  • Invoice - clients can opt to pay by invoice and send payment manually.
  • Protx (non-recurring payments only) - using VSP Form.
  • Secure Server - using our encryption software your clients can enter their payment details and they will be e-mailed to you to be processed manually.
• As soon as a payment has been authorised the client's account details will be updated automatically.
• Each page is based around HTML templates so you can totally customise the appearance of every single page.
• All confirmation e-mails sent are also fully customisable.
• Optional logging of all whois searches.
• Heart Internet Automation
  • If you have a Heart Internet Reseller Account then hosting packages and Domain Names can be automatically set-up and registered as soon as payment is received.

Admin Area Features

• Add and edit Domain Name extensions, hosting packages and extra services from the admin area.
• Enter a 'welcome message' that your clients will see when they log in to the client area of HostDirector. Ability to override the default message for specific clients.
• View log of all whois searches performed on your site.
• Run reports on customers - for example, all products due to expire between two dates with a particular product ID.
• Product statistics - a page that shows all the products you have sold along with their popularity.
• Automatic invoices and reminders. At the click of a button invoices will be sent by e-mail to clients with products that are 60 for renewal. Messages are sent once the product reaches 60, 30, 14, 7 and 1 day(s) before expiry. A further message is sent once the product has expired. Your clients are then able to renew products they have received an invoice for from the client area.
• A Knowledge Base (KB) where you can enter frequently asked questions and answers. Your clients are then able to search this database from the client area.

Client Area Features

• Displays all products client has ordered along with the expiry date, renewal price and an option for the client to query the product if they have a question - the query is sent to the host.
• Clients can order extra services for their account.
• Clients can send a support request to the host. This request already includes the client's details so resolving the problem should take less time.
• A searchable knowledge base.
• Client is able to update their contact details in real-time.
• Client can renew products that are nearing expiry - once their payment has been authorised the expiry date is automatically increased and the product status amended.